سياسة الاستبدال والاسترجاع

Thank you for your interest in our online store for selling specialty coffee crops in the Kingdom of Saudi Arabia. We pay great attention to our customers' satisfaction, and therefore we offer an exchange and return policy aimed at meeting your needs and ensuring your complete satisfaction with your purchases. Please read the following policy for information about exchange and return procedures: 1. Exchange: - If you receive an order containing a damaged or incorrect product, please contact us within a maximum of 3 days from the date of receiving the order. - A clear picture of the damaged or incorrect product must be attached to help us process the exchange request. - Quick exchange procedures will be taken according to the shipping policy and availability. 2. Return: - Due to the nature of our perishable products, we do not accept returns. If you are not satisfied with your purchases, you must contact us within one day of receiving your order. - We reserve the right to restrict refunds and exchanges, and we can only offer one replacement per consumer. Cancellation or change of the order: - Any change in the order must be communicated to us within one hour on the same business day. - If outside this timeframe, we cannot guarantee the change or cancellation. We strive to provide the highest level of quality and service to our customers, and if you have any inquiries or issues, do not hesitate to contact our customer service team. We will be happy to assist you in any way.